I was involved in a meeting recently where two CEOs of major UK companies commented privately to each other that, whereas 80% of their recruitment was based on IQ, 80% of promotion internally was related to ‘EQ’ or emotional intelligence. This summarises the problem.
The story probably comes as no surprise to anyone. As well as the basics – reading and writing and good communication skills - employers say they are looking for people who turn up on time, have a positive attitude, initiative, are keen to learn, can get on with other people and work in teams, understand about the world of work (particularly as it applies to their type of organisation or sector), and have the confidence to look customers in the eye. They also say that there are too few young people with these qualities at present, whatever their formal qualification.
So, we have two problems to solve if we are to make young people more attractive to hirers. First, encouraging and enabling young people to gain these skills and attributes and to develop their EQ. And secondly, making it easier for employers to know to what extent a potential recruit has them.
Most of the skills and attributes mentioned above are not best gained in the classroom or through reading about them – they are learned through doing, and reflecting on that practice. It therefore follows that all young people should be given far more opportunities throughout their formal education to do things for real, work with experts, and combine theory and practice – ‘the other half of the curriculum’. In Edge’s surveys, over 70% people consistently support this – whether employers, parents, teachers or young people themselves. The main thing that needs to be done is to remove the barriers that currently make this difficult. From a government and system point of view in particular, this means changing people’s view of ‘success’ and how success is measured. Numbers of GCSE and A-level grades are no longer fit for purpose.
The next issue is how to assess whether someone has these skills. The acquisition and retention of knowledge and the ability to provide written analysis is very simply done through examinations. We are used to this. We have elaborate systems whereby certain organisations are licensed to develop syllabi, set and mark exams, and award qualifications. Actually, as the two CEOs tacitly acknowledged, we are also very used to assessing peoples skills, attitudes, competences – call them what you will. We do it at work all the time through observation and performance reviews.
The point is that we now have the technology to enable this to happen throughout people’s lives, don’t we? There are many paths to success and we can all record what we have done in various ways, gaining references and comments from those peers and seniors and experts who have observed us. All young people could - and should - be guided in recording and reflecting on what they have done and gaining the views of others; whether that be within holiday jobs, work experience, hobbies, or their own family. How they have been creative? How they have shown initiative? How they have supported others emotionally?
The only part of the jigsaw left is the validation of these experiences and references. This of course is what Awarding Bodies should be doing, in the same way that they validate examinations. And employers should be able to gain this assessment from licensed Awarding Bodies, rather than having to judge the relevance of endless finely-crafted CVs telling tales of being School Prefect, and Duke of Edinburgh’s Gold, and Rugby Captain, and Grade 8 on the Cello. If Awarding Bodies are not prepared to make the investment (probably because there is so much money to be made from the boom in examinations), then government should step in with some commercial partners and make it happen.